Create frameworks to organize your thoughts, information and approach
Set your intention and understand your role in the communication
Build rapport and engage your listener using techniques from professional speakers
Include the right amount of background and context
Use your body language to support your message and remain calm and focused
Keep the conversation focused and productive
Use three levels of listening as appropriate for the situation
Ask for input with targeted questions
Know when silence is your best bet
Check for comprehension of all participants

Develop Your Leadership Presence with Dynamic Communication Skills 2015

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