Enhancing Government Customer Service 2014

Key Topics

• Meeting the demand for instant, accurate information via channel of choice
• Knowing your customer and using insights to improve
• Social media as a tool for customer service
• Reduce low value contacts by maximizing the use of digital channels
• Equiping staff (both inside and outside of contact centres) with the skills required

Who should Attend

Senior representatives from commonwealth, state, state-owned and local government organization.