European Call Centre & Customer Service Awards 2014

The European Call Centre & Customer Service Awards 2014 is an event dedicated to European Call Centre & Customer Service Excellence, based on the following categories:

• INNOVATION & TECHNOLOGY AWARDS
  • Improvement strategy of the year
  • Application of technology 2014
  • Best social media in customer service
  • Multi-channel customer service 2014
  • Innovation in customer service
• INDIVIDUAL AWARDS
  • Customer service professional of the year
  • Customer service business leader
  • Support professional of the year
  • Senior Manager of the year
  • Rising star
  • Team leader of the year
• TEAM AWARDS
  • Large contact centre of the year
  • Best banking & financial services
  • Small contact centre of the year
  • Best high street customer service
  • Support team of the year
  • Complaints management team 2014
  • Outsourcing partnership of the year
  • Customer service team of the year
  • Employer of the year