Government Contact Centre Summit 2013

The Government Contact Centre Summit 2013 is dedicated to topics related to government contact centres and customer service, including:

• Utilising social media as customer service tool including how to manage the conversation, grow your community and manage the risks
• How government agencies in the United States and the United Kingdom are adapting to the digital environment
• Workforce optimisation
• Customer self-service
• Developing a mobile workforce
• End to end service delivery
• Generation Y and Big Data and what they mean for the contact centre
• Cost reduction through consolidation, outsourcing and hosted solutions

Who should Attend

Attendees from state, local and federal government agencies, including:

• Chief Executive Officers
• Chief Information Officers
• Operations Managers
• Heads of Customer Service
• Service Delivery Managers
• Contact Centre Managers