How to Improve Your IVR - Master Class 2015

Key Topics

• An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers
• The dos and don’ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction
• How Functionality, Usability, and Aesthetics all work together for optimal system performance
• Insights from a demonstration Usability Test – experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR

Who should Attend

Senior attendees with job titles such as Directors, Managers and Professionals in:

• Customer Service
• Call Centers
• Process Improvement
• Customer Experience
• IT/IS
• Self-Service Channel Management
• Corporate Communications
• Market Research
• Customer Satisfaction

IVR - Interactive Voice Response.