ICMI Contact Center Expo

26-29 Oct 2026

Gaylord Palms Resort & Convention Center, Kissimmee, FL, United States

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The ICMI Contact Center Expo explores innovations and strategies for enhancing contact centers, covering topics such as customer experience, workforce optimization, omnichannel practices, and employee engagement.

Key Topics

Future Trends in Customer Service
Foundational Best Practices in contact centers
Omnichannel Best Practices
How workforce optimization can positively impact both the contact center and the business as a whole
Customer Experience
Contact Center Metrics
Contact center tours
Employee Engagement

Who should Attend

Contact center and customer support professionals, Senior Level VPs and Directors, Analysts, CIOs and CTOs.

Venue

Gaylord Palms Resort & Convention Center, 6000 W Osceola Parkway, Kissimmee, Florida, United States

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Tours and Transfers

More Details

Exhibition:

Yes

Organizer:

Informa

Website:

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Future Events

ICMI Contact Center Expo - 26-29 Oct 2026, Gaylord Palms Resort & Convention Center, Kissimmee, Florida, United States (24436)

ICMI Contact Center Expo - Oct 2027, Florida, United States (66552)

Past Events

ICMI Contact Center Expo - 27-30 Oct 2025, Loews Royal Pacific Resort at Universal Orlando, Florida, United States (71787)

Important

Please, check "ICMI Contact Center Expo" official website for possible changes, before making any traveling arrangements

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Business: Customer Service, Management

Technology: Telecommunication

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