Legal and Effective Behavioral Interviewing 2015

Key Topics

• Define the required selection criteria
• Determine the interview format and select the interviewers
• Avoid illegal or leading questions
• Prepare the interview questions and interview guide
• Ask questions based on the resume
• Assign interview roles & the order of the questions (if team interview)
• Ask spin-off questions
• Ask behavior based questions
• Take effective interview notes
• Answer the candidate`s questions
• Close the interview on the right note
• Avoid interviewer traps
• Utilize objective evaluation tools

Who should Attend

• Supervisors
• Managers
• Shift Leaders
• Human Resource Professionals
• Customer Service Professionals
• Sales & Marketing Professionals
• Development Directors
• Executives
• Office Managers