Maximizing Customer Loyalty and Profitability: USA 2015

Maximizing Customer Loyalty and Profitability: USA 2015 is a conference focused on way to personalize your offers and emotionally connect with your customers. including:

• How Comcast’s preventative maintenance strategy is enabling them to reduce churn in the B2B market
• How to built profitable relationships with their customers whilst achieving the lowest churn rate in the industry
• How to effectively reduce customerchurn and drive new revenues across different service channels?
• How US Cellular have created a consistent cross-channel approach to customer retention?
• How to measure and maximize the loyalty of customers across all stages of the customer lifecycle?
• Using retention and loyalty efforts to enable withstand fierce competition
• Drive loyalty and revenues? by leveraging social media
• Do loyalty programs really justify the expense?

Who should Attend

Senior attendees with responsibilities in:

• Customer Retention
• Customer Loyalty
• Customer Insights
• Churn Management
• CRM
• Marketing Analytics
• Customer Advocacy
• Customer Satisfaction
• Customer Strategy
• Customer Management