Operational Excellence in Insurance 2014

Key Topics

• Identify exactly which of your business processes actually add value for your customers
• Ensure your executive peers engage with process opportunities – and move OPEX from cost to value driven performance
• Implement real-time claim segmentation and model outputs to optimally assign resources and standardize processes
• Use process as an enabler for change in the business
• Measure process and combine process intelligence with business analytics
• Use BPM tools to deepen customer relationships while achieving greater visibility across complex processes and operations
• Develop a more self sufficient operational excellence infrastructure through training, new systems and ongoing management
• Using Voice of the Customer to enhance the customer experience
• Sustain business process excellence in complex risk environments
• Increase the visibility and accuracy of data for improved decision making across the organisation