Powering up Utilities through Mobile and Social Media 2015

Powering up Utilities through Mobile and Social Media 2015 is a conference dedicated to mobile and social media solutions within the areas of customer engagement in the utilities industry.

Key Topics

• The necessary components of a good customer experience
• Benchmarking and best practices in social media
• How utilities are using mobile technologies
• How to navigate the changing world of internal and external communications
• What drives online customer satisfaction for residential utility customers
• Type of content to provide the public and how it should be developed
• Using customer research to drive mobile decisions and provide mobile design tips

Who should Attend

Utility staff, service and support professionals in areas such as:

• Internet services
• Customer service
• Social media content providers and social media/web risk management
• EBusiness
• Contact center management
• Usability
• Web designers and interactive group
• Corporate communications
• Business planning and information systems
• Market research strategists and analysts
• Strategic planning and performance management