Qatar Customer Service Forum 2013

Key Topics

• Assess customer experience by harnessing new metrics techniques and strategies in order to retain customers and attract new ones
• Adopt best international practice and policy to transform you organisation into a customer-centric one ultimately enabling you to drive profits
• Breed a customer centric culture within you organisation and devise a strategy that will raise your service standards and improve your customer loyalty, retention and ultimate satisfaction
• Harness social media to attract new customers and predict areas in need of customer service focus
• Improve the quality of service delivery by fostering employee and customer engagement

Who should Attend

Delegates from

• Telecommunications
• Banking, Finance, Insurance
• Government ministries and departments
• Transport, Aviation, and Airlines
• Hospitals and healthcare organisations
• Hotel groups and Hospitality
• Utility providers
• Universities and educational institutes
• Retail

involved in

• Customer Service/Experience Manager
• Management
• Quality Management/Service Quality
• Client Service Manager
• Marketing
• Human Resources
• Customer Relationship Management
• Business Development
• Learning and Development
• Training
• CRM
• Sales
• Consumer Affairs
• Corporate Affairs