Customer Service & Experience East 2026 is a conference that examines AI-driven customer experience, service operations, workforce transformation, data strategy, and operating models to improve business performance and customer outcomes.
Key Topics
Operationalising AI for customer experience
Workforce transformation and change management
Customer experience value, revenue, and retention
Data strategy and coordinated action
Service operations and operating models
AI governance frameworks
Business analytics and consumer insights
Customer journey optimization
Digital transformation in customer service
Who should attend
Chief Customer Experience Officers
Chief Digital and Technology Officers
VPs of Customer Care Operations
Heads of Customer Service
VPs of Social Media Customer Care
AVPs of User Experience
VPs of Strategy, Business Analytics & Consumer Insights
