16th Annual Strategic Customer Excellence Summit

The 16th Annual Strategic Customer Excellence Summit is dedicated to enhancing customer experience and loyalty through strategic leadership, technology, and empowering both employees and customers in a rapidly evolving landscape.

Key Topics

• Putting customers at the center of your leadership and operations strategy: Is it beneficial for your company?
• The main technologies in the CX which will be the mainstream in the nearly future
• Customer as a co-creator of your customer service excellence: What kind of
• Trust issue & customer engagement: How to build a trusting relationship with your customer?
• The increasing importance of omnichannel servicing: How is it displayed on CX?
• Representative’s power should you give your customer?
• Should we rethink the quality of customer service in the post-COVID-19 world?
• Ways to empower your employees to achieve excellent customer service
• How to strike the right balance between personalization and functionality in the customer journey?
• On the way to your customer excellence: Guidance on all customer touchpoints

Who should Attend

Senior attendees with responsibilities in:

• Loyalty Program
• Customer Loyalty
• Brand Loyalty
• Customer Retention
• Customer-Centric Culture
• Brand Management and Performance
• Rewards and Loyalty
• Loyalty Partnerships
• Customer Insights
• Customer Care
• Customer Excellence
• Customer Journey
• Customer Value Proposition
• Customer Value Management
• Customer Operations
• Customer Relationship Management (CRM)
• Customer Centricity
• Customer Analytics
• Customer Engagement
• Customer Insights
• Customer Experience
• User Experience
• Digital Transformation
• Digital Customer Experience
• Digital Products Enhancing Customer Experience
• Digital Marketing
• Contact Centres
• Head of Partnerships