The Future Customer Summit in Financial Services 2014

Key Topics

• How you make Customers your Fans
• Making Good Customer Experience World-Class
• How win your Fan`s Trust.by leveraging with Social & Digital Media
• Analysis of the Market - key customer segments
• Convenience and Staying Innovative

Who should Attend

Attendees with responsibilities in:

• Personal Banking
• Retail Banking
• Insurance
• New Business
• Customer Experience Management
• Client Segments
• Service Excellence
• Service Quality & Assurance
• Service Design
• Customer Insights
• CRM
• Service Innovation
• Distribution & Sales
• Service Implementation
• Digital Channels
• Alternate Channels
• Loyalty Programs
• Customer Services
• Client Management
• Customer Value Management
• Call Centre
• Customer Strategy
• Digital Media
• Market Research
• Interactive Banking
• Social Media
• Key Accounts
• Relationship Management