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TM Forum’s CEM InFocus 2013
03-04 Dec 2013
Prince Hotel & Residence Kuala Lumpur, Malaysia
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TM Forum’s CEM InFocus 2013
Key Topics
Leveraging the customer experience to maximize retention and customer lifetime value
Transitioning to customer engagement management
Aligning systems and processes to deliver a superior customer
Investing in customer centricity
Embracing digital channels to enhance the customer experience
Experience
Managing customer perceptions and expectations
Leveraging big data and analytics to transform and differentiate the customer experience
Measuring the customer experience
Who should Attend
Senior-level executives and professionals from Asia and beyond.
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Past Events
TM Forum’s CEM InFocus 2013 - 03-04 Dec 2013, Prince Hotel & Residence Kuala Lumpur, Malaysia
(41213)
TM Forum’s CEM InFocus 2026
Important
Please, check "TM Forum’s CEM InFocus" official website for possible changes, before making any traveling arrangements
Event Categories
Business:
Customer Service, Marketing & Sales
Technology:
Communication Networks, Internet, Software & Applications, Telecommunication
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