Total Customer Experience Leaders Summit 2014

Key Topics

• How Current Trends are Shaping The 10 Growth Areas of Tomorrow
• Building an Experience Management Core Competency
• Innovating a Roadmap for Customer Experience
• Bringing Empathy into Your Organization
• Using VOC to Take Actionable Insights
• How to be a Leader that Inspires Creativity and Innovation
• Changing Behavior Towards the Customer Experience
• Using Emotional Energy To Make Your Customer Experience Programs Easier, Faster and Smarter
• Personal Intelligence: The Power of Personality at Work

Who should Attend

Attendees responsible for:

• Voice of the customer
• Customer experience
• Customer experience design
• Customer research & insights
• Customer process & quality
• Customer dissemination, interpretation and measurement
• Customer analysis
• Customer messaging
• Emotional intelligence
• Customer innovation and inspiration
• Customer satisfaction & retention
• Internal operations and communication
• Customer relations