20:20 Customer Experience: Financial Services 2018

Key Topics

• Top banks and insurers and their strategies for driving customer centricity and transforming their customer culture
• The FCAs priorities and drivers for customer facing businesses
• Social media, cost effective customer service, mitigating complaints, and much more
• An operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres
• Practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships
• The trends in measuring customer experience and understand how benchmarking can enable practical improvements

Who should Attend

Senior attendees from banks, insurence companies, life assurance and more.