21st Annual Compete Through Service Symposium 2010

THE 21ST ANNUAL COMPETE THROUGH SERVICE SYMPOSIUM Presented by the Center for Services Leadership with IBM

In the right hands, the science of service can be leveraged to build a solid infrastructure for success in this ever-changing environment. Now in its 21st year, the Compete Through Service Symposium, brings together the most innovative business minds and thought leaders in an engaging environment to share the ideas that will help you engineer a clearer concept of service strategy and delivery for the offerings of your organization. Why should you attend the Symposium?

By attending the Symposium, you will come away with the strategies and actions to:

• Deliver superior service in adverse conditions Create and promote new and innovative service offerings
• Develop service initiatives into marketable revenue-producers
• Establish a culture of service that differentiates
• Instill an overarching, unrelenting focus on the customer

Who will benefit from attending? Marketing, operations, sales and business development executives; new product and service developers; marketing managers; customer service, customer experience and customer advocacy managers, strategic planners; sales and business development managers; service operations and service quality managers; professionals of any kind who must understand how to use services as a source of competitive advantage.



Visitors profile
Marketing, operations, sales, business development, customer service managers, sales and business development managers, service operations, service quality managers