The 2nd Annual Customer Experience Management - Cross Industry Summit 2016 covers topics such as:
- Omni-Channel Success
- Let`s talk digital
- Voice of the Customer (VOC)
- Customer centric culture in your organization
- Big Data in CEM
The 2nd Annual Customer Experience Management - Cross Industry Summit 2016 brings together:
- VPs, Directors, Managers of Customer Service, Web and Social Media Strategists
- Chief Customer Officers, VPs, Directors, Managers of IT, CIO, CTO
- Managers of Customer Data and Analytics, Customer Experience and Service Executives