CMSWire CONNECT 2023 is a North American customer experience conference.
CMSWire CONNECT 2023 covers topics such as:
- Infusing Agile CX into Your Organization
- Customer Experience Program Design
- Privacy & Compliance
- Crisis Management Strategies & Legalities
- Customer Experience Analytics & Success Metrics
- Customer Data Management Strategies
- Voice of the Customer Programs & Platforms
- Personas, Journey Mapping & Touchpoint Audits
- Designing Customer Centric Teams
- Omnichannel Strategies, Technologies, Best Practices
- Operationalizing Voice of the Customer - Best Practices
- Contact Center Innovation & Intelligent Automation
- Privacy vs. Personalization in the Contact Center
- Balancing Self Service, Bots and Human Touch
- Customer Data Platforms vs Marketing Automation
- Designing the Modern MarTech + CX Stack
- Tools & Practices for Omnichannel Consistency
- Going Headless: Tech + Strategy + Team
- Generative AI and its impact on customer experience touch points
- Infusing AI into your CX: Precursors, Best Next Steps
- Avatars and the next generation of intelligent agents
- Synthetic humans - your new CX workforce?
- Hyper-personalization via data integration & machine learning
CMSWire CONNECT 2023 brings together:
- Customer Service Leadership
- Customer Experience Executives
- Analytics and Optimization Owners
- Digital Product Owners