Description
Hear from a range of industry experts talk you through their complaints management procedures; regulatory insights from the FOS; and, on where the industry is heading.
Key hot topics and benefits of attendance include:
An Update on FSA Expectations Regarding Complaints Handling Regulation:
Find out what are the new FSA requirements in the era increased intrusiveness and how your company can meet those requirements
Insights from the FOS on its New Crackdown on Poor Complaint Handling:
Familiarise yourself with the new compliance climate and how to avoid regulatory censure
An Industry Perspective on Good Practice in Complaints Handling
What Impact is the Publication of Complaints Data Having on the Industry?
Putting Consumers at the Heart of Your Complaints Management Practice
Assessing the Value of Root Cause Analysis in Complaints Management
Monitoring Complaint Hander Performance
Lessons for Complaint Handling After PPI
