11th Annual Customer Experience Management Telecom Summit 2019

April 2-4, 2019
ARCOTEL Wimberger Wien, Vienna

The 11th Annual Customer Experience Management Telecom Summit 2019 will be held in Vienna, Austria on April 2-4, 2019.

The 11th Annual Customer Experience Management Telecom Summit 2019 covers topics such as:

  • What can be done to improve the customer-centric culture?
  • Approaches for managing customer value management
  • How are chatbots and AI driving customer experience?
  • Engaging customers via digital channels
  • Find out how to address customer needs in the near future
  • Ways for optimising Omni-channel experience
  • Using Voice of the Customer to improve customer experience
  • How to make digital customer experience more human?

The11th Annual Customer Experience Management Telecom Summit 2019 brings together Vice President, Members of Board, Head, Directors and Senior Managers involved in:

  • Customer Experience
  • Customer Lifecycle Strategy
  • CRM & Loyalty
  • Client Relationship Development
  • Marketing / Sales
  • Customer Care and Service Quality
  • Customer Insight and Satisfaction
  • Retention and Loyalty Programmes
  • Client Relationship
  • Channel and Multichannel Management

Venue (View Map)

ARCOTEL Wimberger Wien
Neubaug├╝rtel 34-36,
Vienna,
Austria
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Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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