Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? 2019

February 4, 2019
Webinar

The Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? 2019 will be held on February 4, 2019.

The Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? 2019 is a webinar dedicated to CMS requirements for hospitals to comply with grievance regulations.

Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? 2019 covers topics such as:

  • How to find current copy
  • Background on CMS CoPs
  • How to find changes in the hospital CoPs
  • CMS deficiency memo
  • OCR grievance requirements under Section 1557
  • Issuance of final interpretive guidelines
  • Recent standing order memo
  • TJC standards
  • Federal Register, interpretive guidelines, survey procedure
  • Preprinted order sheet changes
  • Prompt resolution of grievances
  • P&P requires to ensure patients have information on rights
  • Definition of staff present
  • CMS definition of grievance
  • P&P with all the required elements
  • TJC definition and six elements of performance on complaints
  • HIPAA requirements if request not from patient
  • Form to collect information
  • Billing issues and information on patient satisfaction
  • Need to determine person is authorized representative
  • Customer service and complaints
  • Telephone complaints after discharge
  • Policy to encourage staff
  • Audits and PI required
  • Requirement to inform each patient on how to file grievances
  • Process for prompt resolution
  • Grievance committee required
  • Board’s responsibility in grievance process
  • Changes to QIOs process
  • Referral to QIO and State Department of Health
  • Written notice to patient requirements
  • P&P on grievances
  • 7 day rule
  • Time frame for responding to grievances
  • What should critical access hospitals do?
  • System analysis approach
  • OCR Section 1557 on complaint process
  • DNV Health NIAHO standards on grievances
  • ◦Notice to patient
  • ◦Policy required
  • ◦Appeal to CEO or board
  • ◦Grievance process
  • Job description for compliance person
  • ◦Time lines for filing grievance on discrimination

Grievances and Complaints: What Hospitals Should Know about the CMS, Joint Commission, DNV and OCR Standards? 2019 intended for:

  • Healthcare Consumer Advocates
  • Consumer Advocates or Patient Advocate
  • All nurses with direct patient care
  • Chief Operating Officer (COO)
  • Joint Commission Coordinator
  • All nurse managers
  • Chief Nursing Officer (CNO)
  • Chief Executive Officer (CEO)
  • Chief Financial Officer (CFO)
  • Chief Medical Officer (CMO)
  • Quality Improvement Coordinator
  • Board Members
  • Legal Counsel
  • Risk Managers
  • Patient Safety Officer
  • Nurse Educator
  • Nurse Managers/Supervisors
  • Emergency Department Manager
  • Clinic Managers
  • Compliance Officer
  • Surgery Department Nurse Manager
  • Medical Department Nurse Manager
  • ICU Nurse Director
  • OR Nurse Director
  • Outpatient Director
  • CCU Nurse Director
  • Director of Business Office
  • HIPAA Privacy and Security Officer
  • Policy and procedure committee
  • Lab Director
  • Anyone involved in the implementation of the CMS grievance, DNV, OCR, or Joint Commission complaint standards
  • Ethicist
229 US Dollar   (Early registration date: February 4, 2019)
No exhibition

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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