The 11th Annual Optimizing Contact Centers Summit covers topics such as:
Self-service with the help of AI as a rising trend?
What is the busiest channel for customer contact in 2017?
What are the customer reactions on virtual agents?
Will a contact with customers via SMS and What’s App be more common in the future?
Achieving contact centre excellence through effective CRM
How to build a customer-centric contact centre?
Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
Transforming the call centres into an Omni-channel contact centres
Taking contact centres into the cloud: What are the features and functionality that "cloud contact centres" offer?
Happy call centre agents = happy customers
The 11th Annual Optimizing Contact Centers Summit brings together Vice Presidents, Senior Vice Presidents, Global Heads, Directors, Global and International Managers and Heads of Departments from the Retail, Banking, Telecom, Pharma and Travel industries involved in:
Loyalty and Customer Experience Strategy
Mobile and eCare
The 11th Annual Optimizing Contact Centers Summit might be held in Oct 2020 (Not Final).
11th Annual Optimizing Contact Centers Summit - Oct 2020 (46276)
10th Annual Optimizing Contact Centers Summit 2019 - 01-03 Oct 2019, Hilton Vienna Plaza, Vienna, Austria (39324)
9th Annual Optimizing Contact Centers Summit 2018 - 02-04 Oct 2018, NH Collection Barcelona Tower Hotel, Barcelona, Spain (46277)