10th Annual Optimizing Contact Centers Summit 2019

  • 1-3 October 2019
  • Vienna, Austria

The 10th Annual Optimizing Contact Centers Summit 2019 covers topics such as:

  • Self-service with the help of AI as a rising trend?
  • What is the busiest channel for customer contact in 2017?
  • What are the customer reactions on virtual agents?
  • Will a contact with customers via SMS and What’s App be more common in the future?
  • Achieving contact centre excellence through effective CRM
  • How to build a customer-centric contact centre?
  • Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
  • Transforming the call centres into an Omni-channel contact centres
  • Taking contact centres into the cloud: What are the features and functionality that "cloud contact centres" offer?
  • Happy call centre agents = happy customers

The 10th Annual Optimizing Contact Centers Summit 2019 brings together Vice Presidents, Senior Vice Presidents, Global Heads, Directors, Global and International Managers and Heads of Departments from the Retail, Banking, Telecom, Pharma and Travel industries involved in:

  • Contact Centers
  • Call Centers
  • Customer Support
  • Customer Service
  • User Experience
  • Contact Delivery
  • Training
  • Marketing
  • Loyalty and Customer Experience Strategy
  • Mobile and eCare
  • Sales
  • Digital Experience

The 10th Annual Optimizing Contact Centers Summit 2019 will be held in Vienna, Austria on 1-3 October 2019.

Venue

Vienna,
Austria
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Past and Future Events

  • 11th Annual Optimizing Contact Centers Summit - Oct 2020 (46276)
  • 10th Annual Optimizing Contact Centers Summit 2019 - 1-3 Oct 2019, Vienna, Austria (39324)
  • 9th Annual Optimizing Contact Centers Summit 2018 - 2-4 Oct 2018, Barcelona, Spain (46277)

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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