The 10th Annual Optimizing Contact Centers Summit 2019 covers topics such as:
Self-service with the help of AI as a rising trend?
What is the busiest channel for customer contact in 2017?
What are the customer reactions on virtual agents?
Will a contact with customers via SMS and What’s App be more common in the future?
Achieving contact centre excellence through effective CRM
How to build a customer-centric contact centre?
Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
Transforming the call centres into an Omni-channel contact centres
Taking contact centres into the cloud: What are the features and functionality that "cloud contact centres" offer?
Happy call centre agents = happy customers
The 10th Annual Optimizing Contact Centers Summit 2019 brings together Vice Presidents, Senior Vice Presidents, Global Heads, Directors, Global and International Managers and Heads of Departments from the Retail, Banking, Telecom, Pharma and Travel industries involved in:
Loyalty and Customer Experience Strategy
Mobile and eCare
The 10th Annual Optimizing Contact Centers Summit 2019 will be held in Vienna, Austria on 1-3 October 2019.