Hear from a range of industry experts talk you through their complaints management procedures; regulatory insights from the FOS; and, on where the industry is heading. Key hot topics and benefits of attendance include:
• An Update on FSA Expectations Regarding Complaints Handling Regulation: Find out what are the new FSA requirements in the era increased intrusiveness and how your company can meet those requirements
• Insights from the FOS on its New Crackdown on Poor Complaint Handling: Familiarise yourself with the new compliance climate and how to avoid regulatory censure
• An Industry Perspective on Good Practice in Complaints Handling
• What Impact is the Publication of Complaints Data Having on the Industry?
• Putting Consumers at the Heart of Your Complaints Management Practice
• Assessing the Value of Root Cause Analysis in Complaints Management
• Monitoring Complaint Hander Performance
• Lessons for Complaint Handling After PPI
Past Events
Complaints Management Forum 2011 - 15-17 Feb 2011, London, United Kingdom (10921)
Complaints Management Forum 2026
Important
Please, check "Complaints Management Forum" official website for possible changes, before making any traveling arrangements
