Customer Contact Digital (CCW ANZ) covers topics such as:
- How AI is Transforming Your Business, Customer Service, and The Agent Experience
- ANZ Bank Shifts Focus from Performance Metrics to Behaviours in the Contact Centre
- Volkswagen ANZ saved 30% of Costs in Labour with CC Technology
- From Call Centre to Digital Contact Centre: Building your Digital Transformation Strategy
- Urban Utilities Improves Efficiency within the Contact Centre by removing KPIs
- Bankwest Hits New Records in the Contact Centre within 7 Months
Customer Contact Digital (CCW ANZ) intended for attendees with job titles such as:
- Customer Operations
- Customer Engagement
- Customer Service
- Contact Centre
- Contact Centre Sales
- Customer Care
- Service Delivery
- Customer Experience
