Customer Contact East is a conference that covers topics such as:
- CASE HISTORY - Reimagining Customer Engagement: How One Contact Center Helped the Enterprise Get to the Forefront of Innovation
- Case Studies & Executive Insights
- SUCCESS STORY – Going Beyond Up Sell and Cross Sell: How the Contact Center Can Drive Revenue through Deeper Customer Relationships
- FROST & SULLIVAN VISIONARY INSIGHT – Game Changing Technologies on the Horizon
- CASE HISTORY - Perfecting the Elevator Pitch, or How to Capture the Ear of Your C-Suite in 60 Seconds or Less
- EXECUTIVE INSIGHT AND PARTICIPANT BRAINSTORM – The Nuances of NPS
- CASE HISTORY - Chat with Your Customer: Real Time and Personal
- CASE HISTORY - Actionable Application of Big Data
- The Easy Button: How First Tennessee Bank Leverages Technology to Reduce Effort
- Influencing Customer Personal Development
- Leverage Your Online Community (ies) to Improve the Customer Experience
- Personalizing Customer Engagement on Mobile
- Customer Support as a Competitive Weapon in a Connected World
- Text is the New Talk: Use Cases for Engaging Millennial-Minded Consumers
- Cutting-Edge Techniques for Enhancing the Quality of Agent Communications: Evaluations, KPIs and Speech Analytics
- So You Want To Know What Your Customers Want? Try Asking Them!
- The Seizing The Micro Moment: Optimizing Customer Experience and Support in Every Engagement
- Exploring the Possibilities: Incorporating Video Agent Interaction into Your Customer Experience Strategy
- The Customer of the Future: Are You Readying for the Post-Millennial Generation?
Customer Contact East brings together senior attendees involved or interested in customer care and customer contact.
Customer Contact East might be held in FL, United States in Apr 2022 (TBD).