Customer Contact, West: A Frost and Sullivan Executive MindXchange

Customer Contact, West: A Frost and Sullivan Executive MindXchange is a conference dedicated to the future of customer engagement.

Customer Contact, West: A Frost and Sullivan Executive MindXchange covers topics such as:

  • Best Practices in Customer Engagement
  • Case Studies & Executive Insights
  • Contact Centre Models and Shoring Strategy
  • Channel Strategy and Excellence
  • Engaging the Customer in a Dynamic Real Time Experience
  • Voice of the Customer: Best Practices in Operationalizing Across the Enterprise
  • Digital Transformation and Journey Mapping
  • Geography Lessons: Customer Care Business Models for Operational Efficiency, Effectives, and Quality
  • Proactive and Personal: Enhancing the Customer Experience and Relationship
  • Social Customer Engagement and Online Communities
  • Multi-Cultural Intelligence: Crowdsourcing Customer Expectations and Channel Preferences
  • Self-Serve Engagement: Designing and Delivering a "One Stop Shop" Experience
  • B2B Nuances: Raising the Bar on Service Levels

Customer Contact, West: A Frost and Sullivan Executive MindXchange brings together senior attendees involved or interested in customer contact and customer care.

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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