Customer Relationship Management: Strategic Methods to Manage Relationships

Customer Relationship Management: Strategic Methods to Manage Relationships is a webinar that covers topics such as:

  • What are the fundamentals of understanding personality you can use to communicate more effectively with your customers?
  • What are your experiences with managing customer relationships? What`s worked? What`s fallen short?
  • What can everyone learn from a branding expert`s mantra: It`s all about them? How do we apply this practical approach strategically?
  • What can we learn from Dr. Kano`s study of a camera company to enhance our ability to dig out customers hidden needs, wants, and unexpressed desires? How do we construct practical probing questions?
  • How do I construct a strategic approach to internal and/or external customer relationships that grow my business? If I use customer management software, how can I increase its usefulness? How do I deploy a more strategic plan to work with customers?

Customer Relationship Management: Strategic Methods to Manage Relationships is intended for:

  • Sales People
  • Customer Relationship Managers
  • Small Business Owners
  • Marketing Specialists
  • Anyone with an Internal Customer
  • Business Analysts

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