Customer Service Summit East 2019

  • 23-24 October 2019
  • Marriott at the Brooklyn Bridge, NY, United States

Customer Service Summit East 2019 is a brand-focused customer service conference.

Customer Service Summit East 2019 covers topics such as:

  • Achieving seamless service– making chat, social, email and phone work together
  • Delivering an Effortless Experience – Ensure your customer service is smooth, timely and proactive
  • Safeguarding the Customer Experience Against Social Media Brand Fraud
  • Harnessing the voice of the customer to deliver unrivalled experiences
  • How messaging apps revolutionized Rogers’ social support
  • Embedding and scaling social support for a unified customer support experience
  • Customer Service within the Customer Journey
  • Managing, measuring and integrating chatbot interactions with consumers
  • How to Respond to the Evolving Needs of the Mobile Customer
  • How to recruit, train, motivate and retain your best agents

Customer Service Summit East 2019 will be held in Brooklyn, NY, United States on 23-24 October 2019.


Marriott at the Brooklyn Bridge
333 Adams St,
New York,
United States
  View all Hotels near Venue
1695 US Dollar
No exhibition
The Incite Group
Rentalcars Savings

Past and Future Events

  • Customer Service Summit East 2020 - 2020, Brooklyn, United States (69895)
  • Customer Service Summit East 2019 - 23-24 Oct 2019, Brooklyn, United States (74440)
  • Customer Service Summit East 2018 - 4-5 Oct 2018, Brooklyn, United States (74439)


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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