End-to-End Customer Experience Management for B2B Manufacturers

Description

End-to-End Customer Experience Management for B2B Manufacturers is a conference dedicated to how can you own the whole customer experience and journey? How do we respond to service-obsessed customers?.

End-to-End Customer Experience Management for B2B Manufacturers covers topics such as:

  • Excellence in aftermarket service and engagement
  • Providing an integrated and connected CX
  • Successfully closing the customer experience loop
  • Optimal customer contact management
  • Managing current and developing technology
  • Thoroughly understanding your customer, their needs and requirements
  • Effective customer education and information delivery strategies
  • Fomenting a CX culture across the organization
  • IoT as a fundamental feature of your CX strategies
  • Data collection and management
  • CX management through social media
  • Third-party distribution frameworks

Future Events

Past Events

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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