Global Customer Experience & Innovation Summit

The Global Customer Experience & Innovation Summit covers topics such as:

  • Predictive Analytics in CX
  • New CX Measurement Tools
  • Experience Design
  • Developing a Cutting Edge
  • Customer Data & Analytics
  • Customer Engagement Solutions
  • Understanding Customer Needs in the Fast Changing Environment
  • Customer Experience governance and Culture

The Global Customer Experience & Innovation Summit brings together attendees with responsibilities in:

  • Client relationship Development / Customer Value Management (CVM)
  • Customer Operations / Customer Experience Management / Client Experience
  • User Experience / Satisfaction / Experience Design
  • Customer Life Cycle Strategies / CX Transformation
  • Customer Care & Service Quality / Retention & Loyalty Programs
  • CRM & Omni Channel Management
  • Channel & Multichannel Management
  • Customer Insight & Satisfaction, Enterprises Feedback Management
  • Call/Contact Centre
  • Process Excellence
  • Social Media & Brand Management
  • Data Management
  • Chief Digital Officer / Digital customer experience (DCX)
  • Marketing & sales
  • Customer Management Enterprise Architect
  • Market Research
  • Chief Customer Officer

Important

Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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