Managing Conflict and Difficult People 2018 is a webinar that covers topics such as:
- The iceberg concept of conflict - what`s above and below the water line
- The top six causes of conflict and which one produces the most problems
- If you`re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict
- Define five conflict management styles and match each style to different conflict situations
- The language of positive communication to reduce negative emotions, especially anger
- How to keep your cool and react in a professional manner in the heat of the moment
- The four types of difficult people that drive you crazy and how to deal with them
Managing Conflict and Difficult People 2018 is intended for:
- COO`s
- CEO`s
- Chief Learning Officer
- VP of Human Resources
- Project Managers
- Directors
- Team Leaders
- Operation Managers and Supervisors
- Human Resources Professionals
