Qatar Customer Service Forum 2013 is a conference that covers topics such as:
- Assess customer experience by harnessing new metrics techniques and strategies in order to retain customers and attract new ones
- Adopt best international practice and policy to transform you organisation into a customer-centric one ultimately enabling you to drive profits
- Breed a customer centric culture within you organisation and devise a strategy that will raise your service standards and improve your customer loyalty, retention and ultimate satisfaction
- Harness social media to attract new customers and predict areas in need of customer service focus
- Improve the quality of service delivery by fostering employee and customer engagement
Qatar Customer Service Forum 2013 brings together delegates from
- Telecommunications
- Banking, Finance, Insurance
- Government ministries and departments
- Transport, Aviation, and Airlines
- Hospitals and healthcare organisations
- Hotel groups and Hospitality
- Utility providers
- Universities and educational institutes
- Retail
involved in
- Customer Service/Experience Manager
- Management
- Quality Management/Service Quality
- Client Service Manager
- Marketing
- Human Resources
- Customer Relationship Management
- Business Development
- Learning and Development
- Training
- CRM
- Sales
- Consumer Affairs
- Corporate Affairs
