Railway Customer Information 2019

  • 2-3 July 2019
  • Park Plaza Riverbank, London, United Kingdom

Railway Customer Information 2019 is a conference that covers topics such as:

  • Working Together to Provide Consistent & Real-Time Information Delivery to Customers
  • Mproving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities
  • How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points
  • How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms
  • Best Practices in Customer Information During Disruption
  • Best Practices for Control Room Management During Disruption: Resources, Processes & Prioritisation of Tasks
  • The Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs
  • Prioritising the Information Provided to Customers from Booking to Boarding
  • Preparing for the Digitalisation of the Railway
  • The Power of the Mobile App: Using Context & Content to Differentiate the Customer Experience

Railway Customer Information 2019 will be held in London, United Kingdom on 2-3 July 2019.


Park Plaza Riverbank
18 Albert Embankment,
United Kingdom
  View all Hotels near Venue
1399 Pound Sterling
Hanson Wade
Rentalcars Savings

Future Events

  • Railway Customer Information 2019 - 2-3 Jul 2019, London, United Kingdom (83646)


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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