Railway Customer Information

Railway Customer Information is a conference that covers topics such as:

  • Working Together to Provide Consistent & Real-Time Information Delivery to Customers
  • Mproving & Understanding the Customer Perception of the Railways: Information During Disruption & Rail Customers’ Needs & Priorities
  • How Processes Can Be Automated to Improve the Speed of Transfer of Information from Source, Through Control Rooms & to All Touch Points
  • How a TOC Has Integrated Systems to Provide Consistent Information Across All Communication Platforms
  • Best Practices in Customer Information During Disruption
  • Best Practices for Control Room Management During Disruption: Resources, Processes & Prioritisation of Tasks
  • The Role of Open Data & Standards to Improve the Flow & Consistency of Information on Journeys Involving Multiple TOCs
  • Prioritising the Information Provided to Customers from Booking to Boarding
  • Preparing for the Digitalisation of the Railway
  • The Power of the Mobile App: Using Context & Content to Differentiate the Customer Experience

Future Events

Railway Customer Information 2020


Please, check the official conference website for possible changes, before you make any traveling arrangements

Prices are for evaluation only.

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