Conflict Management 2016

Key Topics

• Manage conflict based on behavioural issues
• Manage conflict based on communication problems:
• Understand the power of Fairness and Cheating – the roles each play in resolving or escalating conflict
• Identify Conflict resolution tendencies – recognizing your own and how they apply in life situations
• How to work towards a win-win outcome – the only sustainable relationship strategy and an essential component of conflict management. This session will show how every element of the workshop is designed to help you reach mutually beneficial outcomes at the end of any conflict
• Manage the conflict partnership process –a step-by-step approach that can be learned and applied to almost any work-based conflict scenario