Accelerating the development and deployment of cost-effective demand response
Extending the mobile experience to better engage with customers
Improving employee efficiency in customer interactions
Adopting multi-channel customer management programs for greater loyalty and satisfaction
Utilizing cross-channel analytics to continually fine tune and improve service
Enhancing customer service and lowering costs
Measuring and analyzing reporting & cross-channel analytics for valuable insights
Implementing strategies that enable better customer service within a tight budget
Who should Attend
SVP’s, C-Level Executives, Directors, VP’s and Senior Managers from Gas, Electric and Water Utilities.
Past Events
Customer Experience Management in Utilities: The Era of Empowered Customers 2014 - 24-25 Feb 2014, Baltimore, Maryland, United States (41042)
Customer Experience Management in Utilities: The Era of Empowered Customers 2026
Important
Please, check "Customer Experience Management in Utilities: The Era of Empowered Customers" official website for possible changes, before making any traveling arrangements
