Customer Experience Management Summit 2016

Key Topics

• Organisational & Cultural Changes
• Customer Behaviour & Habits: Implementing a Personalised CX
• CX Measurement
• Going Beyond Products & Purchases on Your Journey With Customers
• Employee Engagement
• Loyalty: How to Effectively Retain Your Customers?
• B2B: Learning From B2C Experiences
• Omnichannel— Streamlining Your CX On All Channels
• Getting a Better Understanding of The Digital Customer Experience

Who should Attend

Senior:

• Online Relationship & Digital Customer Experience Managers
• Head of Customer Service
• Customer Relationship Management Manager
• Heads of Creative User Experience
• Customer Engagement Director
• Head of Customer Experience
• Director of Customer Insights & Analytics
• Loyalty & Insights Manager
• Consumer Operations Manager
• Head of Customer Retention
• Operational Excellence etc.