Customer Experience 2013 is dedicated to key issues that have impact on the design and delivery of a meaningful, consistent and rewarding customer experience, including:
Cross-channel and holistic approach to consistently deliver a branded customer experience
Quantification of difficult to measure customer experience initiatives to report impacts to the bottom line
Methodologies to determine behavioral drivers that define customer expectations
The value of new media channels in the creation of meaningful customer experiences
The use of service mapping to ensure the delivery of a consistent customer experience
Who should Attend
Customer experience professionals.
Past Events
Customer Experience 2013 - 13-14 Aug 2013, Palmer House Hilton, Chicago, Illinois, United States (38511)
Customer Experience 2026
Important
Please, check "Customer Experience" official website for possible changes, before making any traveling arrangements
