Develop and Execute a Strategy for Consistent Customer Care Excellence at Every Touch Point The
2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.
You will
gain insight into the
successful operations (and lessons learned) of companies in the
Financial Services, Public Utility, Airline, Retail, Public Sector and
Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
Attend and discuss best practices, strategies and solutions surrounding - Customer Satisfaction Measurement
- Customer Adoption and Commitment
- Operational Efficiency AND Customer Care Strategy
- Technology Innovation
