End-to-End Customer Experience Management for B2B Manufacturers is a conference dedicated to how can you own the whole customer experience and journey? How do we respond to service-obsessed customers?.
End-to-End Customer Experience Management for B2B Manufacturers covers topics such as:
- Excellence in aftermarket service and engagement
- Providing an integrated and connected CX
- Successfully closing the customer experience loop
- Optimal customer contact management
- Managing current and developing technology
- Thoroughly understanding your customer, their needs and requirements
- Effective customer education and information delivery strategies
- Fomenting a CX culture across the organization
- IoT as a fundamental feature of your CX strategies
- Data collection and management
- CX management through social media
- Third-party distribution frameworks
