Executive Customer Contact Exchange US 2019

Key Topics

• How to Minimize Customer Backlash
• Building a Contact Strategy that Goes Above & Beyond to Deliver & Delight
• What’s the Right Question to ask for Customer Satisfaction?
• Leveraging Customer Feedback Across all Channels to Enhance Customer Satisfaction
• Creating a Seamless Multi-Channel Experience
• Next steps for Multi-Channel Integration for Your Brand
• The Power of Emotional Engagement when Delivering a Great Service
• A Structured Approach to Building a High Performance Contact Center Organization
• The Future of Customer Service
• Choose your Investments Wisely and Determine What is Right for Your Brand
• Next Level Customer Metrics

Who should Attend

Senior attendees with responsibilities in:

• Customer Care
• Customer Service
• Operations
• Service Strategy
• Sales
• Contact Centers
• Customer Strategy