Focus on Excellence: How to Build a Culture of High Performance Using the Baldrige Criteria and Framework 2016 covers topics such as:
- Is your organization achieving world-class performance? How do you know?
- Are you a high-performing, innovative organization? How do you know?
- Are your customers satisfied with your products and services? Will they stay loyal to you?
- Does your organization have clear strategic objectives that address your most important challenges? How do you know?
- Is your organization ethical and well governed? Do your customers, employees, and the community think so? How do you know?
- How do you know?
Focus on Excellence: How to Build a Culture of High Performance Using the Baldrige Criteria and Framework 2016 brings together:
- Business Unit Leaders
- CEO’s
- Mid - to Senior Level Leaders
- HR/Quality Professionals
- Anyone interested in learning more about the strategy and capability involved in applying the Baldrige Criteria
