Welcome to the Lean Six Sigma for Customer Experience Summit! Today, when companies are focusing on retaining their existing customers, Lean Six Sigma professionals are using a number of techniques, such as
DMAIC and
DFSS, to ensure that all the processes focused on, are the ones that are most important to the customer. At
LSS & Process Improvement for Customer Experience Summit you will learn how to:
- Maximize the Effectiveness of VOC Methodologies to Improve Customer-Related Processes
- Increase Business Value by Incorporating Customer Feedback into Newly Developed Products and Services
- Improve the Performance of Critical Processes by Obtaining a Baseline Measure of Satisfaction Levels
- Gain Competitive Advantage by Leveraging Feedback Data
