Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012 2016
22 Mar 2016
Webinar
Key Topics
The difference between a complaint in each system
The requirements in a QMS
An explanation of the Kano model to characterise expectations
Methods to identify customer expectations
An explanation of different survey methods and their applications
Methods to collect customer satisfaction data
Communicating customer satisfaction data
Techniques to analyse customer satisfaction data
Using Preventive Action for improvement
Issues related to Management Review
Who should Attend
Regulatory Managers
Quality Managers
Marketing Managers
Sales Managers
Complaint Handling & MDR Specialists
Project Managers
Data Analysts
Past Events
Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012 2016 - 22 Mar 2016, Webinar (47302)
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Important
Please, check "Monitoring and Measuring Customer Satisfaction Using ISO 10004:2012" official website for possible changes, before making any traveling arrangements
