The 18th Annual O2C: Customer Experience, Digitalization and AI covers topics such as:
- RPA and AI use cases in customer facing supply chain
- Innovation within O2C worldwide
- Customer journey and customer experience best practices
- E2E O2C transformation and digitalization success stories
- Value of O2C data for better performance
- Balance between digitalization and human touch in customer service
- The quality of customer interactions
- E2E O2C integration with planning, logistics and fulfilment
- O2C function of the future
- Customer experience
- The right organisation, people and skills mix components fit for future
The 18th Annual O2C: Customer Experience, Digitalization and AI brings together attendees with responsibilities in:
- Quote to Cash /Order to Invoice / O2I /Invoice to Cash / I2C / Bill to Cash / Market to Cash OtC
- Order to Cash / O2C
- Customer Facing Supply Chain Management
- Customer (Financial) Services
- Customer Services and Supply Chain
- Customer Service
- Order Fulfillment / Customer Fulfillment
- Customer Experience
- Customer Care
- Order Management
- Customer Sales
- Customer Intelligence
- Customer Administration
- Customer Service and Logistics
- Supply Chain
- Order Management
- Commercial Leads
- Sales Operations Leads
- Finance Systems & Processes (OTC)
- IT Service Delivery
- Digital Transformation
- O2C ERP Lead
- BPO (Business Process Owner/Outsourcing)
- Finance Transformation
- Finance Process Owner
- SSC / FSSC / GBS (Global Business Services)
- Finance Process Excellence/ Improvement
- Transactional Process
- RPA
- Robotics
- Automation
- AI
O2C - Order to Cash
