Optimise user experience and digital design to increase customer centricity for financial institutions 2018

Optimise user experience and digital design to increase customer centricity for financial institutions 2018 is a conference dedicated to Creating a human-centric design process within the digital banking environment.

Optimise user experience and digital design to increase customer centricity for financial institutions 2018 covers topics such as:

• Strategies of Fintech start-ups to avoid becoming irrelevant
• Strategies to develop a customer-centric design process
• Use strategies to best optimise digital design processes and working within the constraints of legacy systems
• Incorporate design thinking to adapt company culture to aid transformation and innovation

Optimise user experience and digital design to increase customer centricity for financial institutions 2018 brings together Global Heads, Managing Directors and Heads of:

• User/Customer experience
• Digital Design
• Digital
• Digital experience