Powerful Business Writing Skills 2016

Key Topics

• Use Plain English in both written and oral communication
• Appreciate how similar principles apply when speaking and writing
• Use language that connects, builds relationships, and achieves your goals
• Use Shirley’s unique heart-based formula for business writing
• Use modern business language that is natural, active, courteous and sincere
• Adopt an approach that is reader/customer-centric
• Rewrite real business messages to improve format, style, language and tone
• Structure messages logically using Shirley’s four-point plan
• Ensure your messages are read, understood, and get the right response

Who should Attend

• Managers
• Department heads
• Secretaries
• Executives
• Clerical officers
• Administrators
• Any professional who want to write better business correspondence