Regulation E - Basics and Error Resolution (ACH and Debit Card): Processing, Disclosure and Investigation 2016

Key Topics

• Definitions for consumer account, access device, electronic terminal and more
• Regulation E compliance tips when handling unauthorized transactions
• Details on "What is an Error" (according to Reg E)
• Identify what is covered by Regulation E and what is not covered
• Consumer liability and responsibility for unauthorized transactions
• Timeframes for consumer when reporting errors to the financial institution
• Required communications by the financial institution to the consumer
• Loss or theft of Debit card and liability of which party for those transactions not authorized
• Specific disclosure requirements and notification procedures
• Responsibilities in handling daily debit card investigations
• Financial Institution liability and responsibility when handling errors to consumer accounts
• Reg E requirements for closing out the investigation
• Use of real-life scenarios to demonstrate how Regulation E is applied when there is an error on the consumer statement and/or the loss of a debit card

Who should Attend

• Financial institutions
• This webinar will provide valuable assistance to all personnel in:
• BSA/Compliance Officers
• Accredited ACH Professionals, ACH Operations Managers and Staff
• Front Line - Teller and customer service staff
• ACH Managers
• Debit and ATM Card Staff
• Electronic Payments Professionals, Electronic Banking Management and Staff
• Anyone who wishes to enhance their knowledge of the banking regulations relative to Reg E