SSO INDIA 2011: Attaining Excellence in Global Service Delivery with Process Excellence and Business Realignment Best practices strategies for Captive Offshore, Internal Domestic & Third Party Outsourced Shared Service Centers
Over the past decade, the India outsourcing industry has flourished. However, facing high attrition rates combined with increased wages and higher costs, has India`s offering as a top global outsourcing or captive offshoring destination become less appealing than it once was? India s dominance in this market is slowly being chipped away by other emerging destinations that are either nearshore or have more cultural touch points to their customers.
We are now hearing:
Captives are facing severe competition from outsourcing providers who are now taking more ownership of the service and moving towards becoming an extension of the clients` organizations.
Business to Rural emerges - Delivery centres has tapping into rural areas to avoid increasing cost and higher attrition rate found in major and secondary cities
Matured captives have been seeking monetization opportunities and there are a growing number of captives being sold to 3rd party BPO providers
Maturity of BPO in India has contributed to the birth of KPO / LPO industry
India to India has been a phenomenal trend for 3rd party providers, taking a significant share of the booming domestic market
Past Events
Shared Services & BPO India 2011 - 15-16 Feb 2011, Leela Palace Kempinski, Bangalore, India (10709)
Shared Services & BPO India 2026
Important
Please, check "Shared Services & BPO India" official website for possible changes, before making any traveling arrangements
Event Categories
Business: Finance, Human Resources (HR), Management
